ENTERPRISE SERVICE LEVEL COMMITMENT
Enterprise Service Level Agreement (SLA)
Last Revised: September 2, 2026 // 99.99% monthly availability commitment for Edge routing and canonical manifest distribution across Growth and Enterprise subscriptions.
Guaranteed Uptime
99.99%
Across 300+ Edge POPs
Edge Response Latency
< 15ms
For GPTBot, ClaudeBot, Perplexity
Incident Escalation
< 15 Min
P1 Critical Ticket Response
Service Credits Table
| Monthly Uptime Percentage | Service Credit Entitlement |
|---|---|
| < 99.99% - 99.90% | 10% Credit |
| < 99.90% - 99.00% | 25% Credit |
| < 99.00% | 50% Credit |
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